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Frequently Asked Questions

Answers to your common queries

What services do you provide?

ProWP are experts in WordPress, the most popular website publishing platform in the World. We offer three core offerings:

  • If you need a few simple tweaks or fixes to your website but don’t have the knowledge to do this yourself, we can get them sorted with our WordPress Support service. By far our most requested service, we’ve helped clients up and down the UK fix their website issues.
  • If you don’t currently have a website, we can get you up and running on the WordPress platform with our WordPress Setup service. With a free Premium Theme and assistance from real WordPress experts, there’s no better way to start your online venture.
  • We also offer Website Reviews, where for a one-off cost we will analyse your current website and give you ideas on how to improve it.

But we’re by no means limited to offering just these three services. Every aspect of WordPress, from development to migration to hosting, is something ProWP can assist you with.

If you have an issue that you need help with, let us know and we’ll do our best to help.

Are you able to solve every issue I may have?

In most circumstances, yes. However on rare occasions even our expertise can let us down, and we may not be able to help.

Sometimes we may offer alternative solutions to situations that we can’t get quite right. But we’ll always make sure you’re happy with the result offered.

We’ll generally be able will tell you beforehand whether a task is possible for us to do. Reach out and let’s talk.

Do you offer any other services as ProWP, for example Website Design or SEO?

Our focus at ProWP is typically on WordPress support, maintenance and fixes. But we understand not every website is powered by WordPress, so we extend the majority of our services to other websites if need be.

We’re up for any challenge and would love to hear from you.

Do you offer 24/7 support?

Unfortunately, we’re not able to offer support 24 hours a day. We operate from 9am until 6pm GMT, Monday – Friday.

Other providers who offer 24/7 support often do so via outsourcing to other countries. As we like to keep a close eye on our strict internal processes and quality guidelines, this is not something we are offering at this moment in time.

Who and where are your developers?

Our experienced development team is 100% UK based and typically operate between 9am and 6pm GMT, Monday – Friday.

You can read more about ProWP on our About page.

Do you offer refunds?

Refunds are tricky as we generally charge by time taken – not results produced. Generally we cannot provide refunds for our services, but we will make exceptions for stand-out cases.

You will be kept informed throughout the entire process and we will not proceed unless you’re 100% happy with the direction we’re taking and the time we’ve quoted.

However if we cannot solve your issue for any reason we may waive your fee at our discretion.

I have a question that you haven’t answered, where can I find out more?

Head on over to our Contact page so we can answer your question. We look forward to hearing from you!

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